Call center industry,

“In a Call center industry tasks such as answering the phone for eight hours can be tiring, annoying and tedious,” says Castilla, who recently completed a research paper on the implications of hiring new staff to provide services to customers using social networks of call centers on the turnover and results. Castilla examined whether the referral programs (a habitual practice of human resources in the United States in which employers pay to current workers for referring others to a particular job) help select employees “more appropriate”. “Referral programs seem to show clear productivity benefits and early-labor. They seem to attract more productive workers, “he adds.